Help & Support
Frequently Asked Questions
Activate a Radio
Get your 8-digit Radio ID by tuning your XM receiver to Channel 0, and then activate your radio online or by calling Listener Care at 1-877-438-9677.
Download your Product Manual
If you want to find specific information about your XM Radio hardware, download the device's product manual.
Parental Controls
If you want to block or unblock access to channels on your XM radio that frequently use explicit language (XL), click here to learn more.
XM Channel Guide
Account Management
XM Subscribers: Log in to manage your account.
If you have a problem you can't resolve online or do not have an online account, please call 1-877-438-9677 during the following business hours:
Monday-Saturday 8:00 AM - 12:00 AM ET
Sunday 8:00 AM - 8:00 PM ET
Refresh a Radio
Software Updates
Contact Listener Care
If you have any questions or concerns, please contact us through email or by phone (1-877-438-9677).
Other Ways to Contact Us:
Corporate Mailing Address:
XM Canada
590 King Street West, Suite 300
Toronto, ON
Canada
M5V 1M3
XM Canada
590 King Street West, Suite 300
Toronto, ON
Canada
M5V 1M3
Products & Service Announcements
Multi-Year Service Plans
Switch to a multi-year plan and start saving today!
Sign up online or call Listener Care for savings at 1-877-438-9677
Switch to a multi-year plan and start saving today!
Sign up online or call Listener Care for savings at 1-877-438-9677
FM Modulation Fix
Register for your FM Modulation Ferrite Fix.
XM Signal® Online Newsletter
XM Signal® is your guide to XM on and off the air. Stay informed of the latest:
If we have your e-mail address on file, you will receive the XM Signal Newsletter. To check your profile or add an e-mail address and you are an XM Subscriber, manage your account to update your profile.
- In studio performances, show highlights, and original programs
- New music releases
- Special offers
- Important announcements
If we have your e-mail address on file, you will receive the XM Signal Newsletter. To check your profile or add an e-mail address and you are an XM Subscriber, manage your account to update your profile.